My Approach
Quickchannel Meeting is a comprehensive meeting and voting system designed to digitize council meetings, making them efficient, user-friendly, and accessible across devices. In January 2024, we embarked on creating a new version of Meeting, driven by customer feedback and the goal of providing a modern platform that simplifies administration while empowering political discussions. My approach focused on understanding user needs through interviews and usability tests, iterating on feedback, and building a solution aligned with today’s requirements and future demands.
Vision and Innovation
Our vision was to transform Quickchannel Meeting from a functional tool into an indispensable platform for municipalities and regions. By emphasizing ease of use, customization, and seamless integrations, we aimed to reduce administrative burdens, enabling users to focus on impactful political debates. The redesigned system incorporates cutting-edge features like drag-and-drop agendas, integrated video streaming, and flexible workflows, making it a pioneer in meeting management technology.
Identifying Unique Challenges
Through extensive user interviews, we uncovered several pain points with the old system, including complex navigation, time-consuming workflows, and limited customization options. The challenge was not only to address these issues but also to future-proof the system for evolving needs, such as hybrid meetings and accessibility requirements. The diversity of user skill levels added another layer of complexity, requiring intuitive designs that catered to both seasoned administrators and first-time users.
Resolving Complex Problems
Key workshops with stakeholders allowed us to prioritize features and align the product vision with user expectations. We mapped user journeys, redesigned workflows, and streamlined navigation to minimize clicks and improve efficiency. Iterative usability testing revealed areas needing refinement, such as breaking down features into manageable updates to ensure smooth adoption. The inclusion of templates, customizable interfaces, and smarter workflows addressed specific challenges like time-saving and adaptability to different organizational structures.
User-Centric Design
The new Quickchannel Meeting platform is built on principles of accessibility, simplicity, and flexibility. The design empowers users with intuitive interfaces that reduce the learning curve, such as:
Improved navigation: Modern interface tailored to user behavior during meetings.
Customizable workflows: Users can adapt the platform to their specific needs.
Streamlined tools: Features like drag-and-drop agenda editing and voting templates save time and effort.
Meeting User Needs
The reimagined platform delivers a host of benefits, including:
Efficient voting and reporting: Customizable templates and detailed reports for attendance and voting.
Integration with video streaming: End-to-end accessibility through live streaming, captions, and indexed recordings.
Self-service management: Administrators can independently manage user roles and settings, reducing reliance on external support.
Flexible seating charts and agendas: Simplifies session preparation and adapts to dynamic meeting requirements.
Accessibility
Meeting is built with accessibility at its core, ensuring that all users can navigate and engage with your platform effortlessly. The template is fully A11y compliant, providing features like keyboard navigation, screen reader compatibility, and high-contrast options for enhanced accessibility.
Conclusion
The new Quickchannel Meeting system is a testament to the power of user-driven design. By listening to customer feedback and iterating on their needs, we’ve created a future-ready platform that elevates council meeting management. My contributions included leading user research, facilitating workshops, and ensuring a seamless transition from concept to build. This project reflects my commitment to creating impactful, user-centric designs that solve real-world problems.
